Return information

You have a cooling-off period of 14 days to return the product without giving reasons, starting on the day of receipt of the product. You have 14 days from the time of the return notification to return the product. The product can only be returned unused and, if possible, in original packaging.

The return costs are for your account for returning the order.

We will credit the amount within 14 days.

You can also use theĀ  form.

return form

BlackBear BV will reimburse all payments from the consumer, including any delivery costs charged by BlackBear BV for the returned product (if the entire order is returned), immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with repayment until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier. BlackBear BV uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.

If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, BlackBear BV does not have to reimburse the additional costs for the more expensive method.