Complaints

Alternative Dispute Resolution

It is of course annoying if you have a complaint about our products and / or services. We would like to help you further and offer a desired solution. You can email to:

sales@blackbeargoaly.com

Our employees of the complaints department will review the complaint and try to resolve the complaint to everyone’s satisfaction.

After receiving your complaint you will receive a confirmation from us.

We will answer your complaint within 14 days of receipt, if it takes more time, we will notify you.

If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which we are affiliated. They will then mediate

https://www.keurmerk.info/nl/consumenten/klacht/

 

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr.  If the complaint is not yet processed elsewhere, you are free to file the complaint via the European Union platform.